DongChengQu Dong XingLong Jie 56Hao BeiJing ShangJie 2Lou XiCe
Xinqiao Hotel Cafe
2900 ft
ChongWenMen West Avenue 1
Maan Coffee
3600 ft
9-7 Jiangtai West Street
Reviews and Ratings
Reviews from guests about their experience.
84%
loved their spa retreat and can’t wait to return.
8.4/10
Great
Rooms
7.6
Location
9.0
Service
5.4
Dining
6.0
Guest reviews
8.4/10
based on 5 reviews
7.0
7.0/10 based on 1 review
Bob
United States of America,
January
2025
5.8/10
My stay at the Capital Hotel was a mixed experience. The location is fantastic, being close to Tiananmen Square and various shopping areas, but the service really left something to be desired. While I was impressed with the spacious room and the luxurious bed, the dining options did not meet my expectations, especially in the club lounge where the offerings were limited and the staff struggled with communication.
Rooms
8.0
The room was spacious and luxurious with a comfortable bed and pillows. Though I faced some issues with maintenance, the overall comfort was nice.
Service
5.0
The staff were polite and made an effort to help, but they didn't speak English well. This made communication challenging at times, especially during breakfast.
Location
10.0
The hotel's location is perfect. within walking distance to major attractions like the Forbidden City and shopping areas, which made exploring the city quite easy.
Dining
5.0
Dining options were a letdown. The breakfast buffet had limited choices and the club lounge offerings were disappointing, lacking variety for those who prefer alternatives to pork.
Facilities
6.0
Facilities included options for car hire and laundry, which was convenient. However, I didn't get to fully experience them due to my overall dissatisfaction.
William
United States of America,
January
2025
6.6/10
I had a mixed experience at the Capital Hotel in Beijing. The location was fabulous, situated close to major attractions like Tiananmen Square and the Forbidden City. However, the service and facilities left something to be desired, with dated room aesthetics and a chaotic breakfast scene.
Rooms
6.0
The room was spacious and clean, but the furniture felt dated, making the experience not as luxurious as expected.
Service
5.0
While some staff members were helpful, the language barrier posed several issues, especially during check-in and dining.
Location
8.0
The hotel's location was ideal, within walking distance to key sites and close to the metro stations, making it easy to explore the area.
Dining
5.0
Breakfast was chaotic, with insufficient seating and unavailable items, and there was a lack of variety for non-pork eaters.
Facilities
5.0
Facilities like dry cleaning and car hire were available, but additional amenities were limited and not user-friendly.
Charles
United States of America,
January
2025
5.4/10
My stay at Capital Hotel was quite pleasant, with excellent room comfort and a prime location near Tiananmen Square. However, I did face some challenges with the staff's English proficiency, which caused some minor misunderstandings. Overall, I enjoyed my experience but think that communication could be improved.
Rooms
8.0
The room was spacious, well-decorated, and impeccably clean, though the bathroom felt a bit small for my preferences.
Service
6.0
The staff was generally helpful and kind, but the language barrier made some requests a bit complicated.
Location
9.0
I loved the hotel's location. It was close enough to walk to major attractions like Tiananmen Square and the Forbidden City, which was a huge plus.
Dining
7.0
The breakfast buffet offered good quality and a variety of dishes, although I found some options not hot enough and missed a broader variety for non-pork eaters.
Facilities
8.0
The hotel offered great services like laundry, tours, and ticket assistance that made my stay more convenient.
Karl
United States of America,
December
2024
5.6/10
My stay at the Capital Hotel in Beijing had its ups and downs. The location was fantastic, allowing me easy access to attractions like Tiananmen Square and the subway. However, the service was lacking, with unfriendly staff and limited English support being frustrating at times. Overall, while the hotel offered spacious rooms and decent amenities, it didn't fully meet my expectations for a high-end experience.
Rooms
8.0
The room I stayed in was incredibly spacious and comfortably furnished, though the cleanliness could have been improved. The large bathroom was a highlight for me, making my stay much more enjoyable.
Service
5.0
The staff seemed to struggle with English, which was particularly challenging when I needed help. They relied on phone translation apps, which was a bit frustrating. While they tried to assist, the overall attitude felt a bit unfriendly at times.
Location
8.0
The hotel's location was perfect for me; I could easily walk to many top sites like the Forbidden City and nearby shopping areas. Plus, the proximity to metro stations made getting around a breeze.
Dining
6.0
Breakfast options were varied and great (I especially enjoyed the dim sum), but the dining experience in general didn't cater well to Western tastes, which was disappointing. The club lounge was particularly underwhelming.
Facilities
5.0
The hotel provided a range of services, including car hire and laundry, but the WiFi was shockingly poor and frustrating to deal with. It didn't feel up to par for a hotel of this caliber.
Reggie
United States of America,
November
2024
5.0/10
During my stay at the Capital Hotel, I found the location to be fantastic, with nearby attractions like Tiananmen Square and the Forbidden City just a short walk away. The room was spacious and clean, although the bathroom could have used a bit more attention. The breakfast options were broad and delicious, particularly the dim sum, but I was disappointed with the service in the club lounge. Overall, it was a nice stay with room for improvement. 😊
Rooms
8.0
The room on the club level was extremely spacious and well-furnished, with a nice view of the city. However, the bathroom was a bit small, and cleanliness could improve slightly.
Service
6.0
While the staff were friendly and eager to help, language barriers made communication difficult at times, especially in the club lounge.
Location
10.0
The hotel's location is perfect, being close to a subway station and within walking distance to major attractions like the Forbidden City and Tiananmen Square.
Dining
7.0
Breakfast was fabulous with a varied selection of both Chinese and Western dishes. However, the offerings in the club lounge were disappointing and not up to par.
Facilities
7.0
The hotel provides several facilities like car hire and tour assistance, but my experience was mostly focused on dining and rooms.